Shipping Policy

At VAËL, each order is prepared with care to ensure it arrives in the condition intended. Orders are dispatched from our fulfilment partners in Asia and the European Union.

Free Shipping

Orders over €300 ship free, applied automatically at checkout. Orders under €300 are charged a flat rate based on destination.

Order Processing

All orders are processed within 1–3 business days. Processing time is separate from shipping time and begins once your order has been placed successfully. During periods of increased demand, processing may take the full stated timeframe. Orders are not processed or dispatched on weekends or public holidays.

Estimated Delivery Times (after dispatch)

  • Asia: 4–10 business days
  • Europe: 6–12 business days
  • United Kingdom: 6–12 business days
  • United States & Canada: 7–14 business days
  • Middle East: 7–14 business days
  • Australia & New Zealand: 8–15 business days
  • Rest of World: 10–20 business days

These delivery timeframes are estimates and begin after dispatch. Where an item is held in our European fulfilment centre, delivery within the EU and UK is typically faster than the range shown.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow time for tracking updates to appear after dispatch.

Delivery Notes

Delivery times may vary depending on destination, customs procedures, local carrier operations, weather conditions, and periods of high demand. VAËL is not responsible for delays caused by customs clearance, courier disruptions, or events outside our control.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and related fees may apply depending on the destination country. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. VAËL is not responsible for delays or delivery issues resulting from incomplete or incorrect shipping information.

Undeliverable or Refused Shipments

If an order is returned due to an incorrect address, failed delivery attempts, or refusal by the recipient, we may contact you to arrange reshipment. Additional shipping charges may apply.

Shipping Delays

While we aim to meet the stated delivery windows, all shipping timeframes are estimates only and cannot be guaranteed. Delays may occur during peak seasons, promotional periods, or due to customs and carrier issues.

Contact

For any shipping-related enquiries, please contact Client Services at: support@vaelparis.com

This policy is issued by Vael Paris OÜ, registry code 17557592, registered office Narva mnt 5, Kesklinna linnaosa, Tallinn, Harju maakond 10117, Estonia. Email info@vaelparis.com · Telephone +86 193 3243 8144.