배송 정책

At VAËL, each order is prepared with care to ensure it arrives in the condition
intended. Orders are dispatched from our fulfilment partners in Asia and the
European Union.

Free Shipping
Orders over €300 ship free, applied automatically at checkout. Orders under €300
are charged a flat rate based on destination.

Order Processing
All orders are processed within 1–3 business days. Processing time is separate from
shipping time and begins once your order has been placed successfully. Orders are
not processed or dispatched on weekends or public holidays.

Estimated Delivery Times (after dispatch)
- Asia: 4–10 business days
- Europe: 6–12 business days
- United Kingdom: 6–12 business days
- United States & Canada: 7–14 business days
- Middle East: 7–14 business days
- Australia & New Zealand: 8–15 business days
- Rest of World: 10–20 business days

These delivery timeframes are estimates and begin after dispatch. Where an item is
held in our European fulfilment centre, delivery within the EU and UK is typically
faster than the range shown.

Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email with
tracking information. Please allow time for tracking updates to appear after dispatch.

Delivery Notes
Delivery times may vary depending on destination, customs procedures, local carrier
operations, weather conditions, and periods of high demand. VAËL is not responsible
for delays caused by customs clearance, courier disruptions, or events outside our
control.

Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and related fees may apply
depending on the destination country. These charges are determined by local customs
authorities and are the responsibility of the customer unless otherwise stated at
checkout.

Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. VAËL is
not responsible for delays or delivery issues resulting from incomplete or incorrect
shipping information.

Undeliverable or Refused Shipments
If an order is returned due to an incorrect address, failed delivery attempts, or
refusal by the recipient, we may contact you to arrange reshipment. Additional
shipping charges may apply.

Shipping Delays
While we aim to meet the stated delivery windows, all shipping timeframes are
estimates only and cannot be guaranteed.

Contact
For any shipping-related enquiries, please contact Client Services at:
support@vaelparis.com

—
This policy is issued by Vael Paris OÜ, registry code 17557592, registered office
Narva mnt 5, Kesklinna linnaosa, Tallinn, Harju maakond 10117, Estonia.
Email info@vaelparis.com · Telephone +86 193 3243 8144.