FAQ

Frequently Asked Questions

Where do you ship from?

Orders are prepared and dispatched from our Asia fulfilment centre in China. It is why customers in Hong Kong and Singapore receive their orders within days.

Do you ship internationally?

Yes. We ship worldwide.

How long will my order take?

Every order is prepared and inspected before dispatch, which takes 1–3 business days. The times below are totals from the moment you order, including that preparation.

  • Hong Kong: 3–5 business days
  • Singapore: 4–7 business days
  • Japan & South Korea: 3–7 business days
  • Rest of Asia: 5–13 business days
  • United Kingdom & Europe: 7–15 business days
  • United States & Canada: 8–17 business days
  • Middle East: 8–17 business days
  • Australia & New Zealand: 9–18 business days
  • Rest of World: 11–23 business days

These are estimates and may vary during peak periods or because of customs procedures in the destination country.

Will I have to pay import VAT, duty or customs charges?

No. All duties and import taxes are included in the price you pay at checkout. We settle them before your parcel is dispatched, so nothing is requested from you by the courier or by customs on delivery, anywhere we ship.

Is delivery free?

In Hong Kong and Singapore, delivery is complimentary on every order with no minimum spend. Elsewhere it applies automatically above a threshold that varies by market — £430 in the United Kingdom, $570 in the United States, and €500 across Europe. Orders below the threshold are charged a flat rate shown at checkout.

I am ordering to South Korea. Is anything else needed?

Yes. Korean customs requires a Personal Customs Clearance Code (개인통관고유부호) for all personal imports. Please enter yours in the cart before checkout. It is free to obtain at unipass.customs.go.kr and takes a few minutes.

Can I return an item?

Yes. Eligible items may be returned within 14 days of delivery in accordance with our Returns & Refunds Policy. EU consumers generally have a 14-day withdrawal right for online purchases.

How do I start a return?

Email returns@vaelparis.com with your order number and return request.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and photographs of the issue.

How can I contact you?

Email support@vaelparis.com. We aim to respond within 1–2 business days.