Privacy Policy
This Privacy Policy explains how Vaël collects, uses, and shares your
personal information when you visit or make a purchase from our
website.
Because we offer goods to customers in the EU, GDPR may apply to
our processing of personal data even if our business is established
outside the EU.
1. Personal information we collect
We may collect the following categories of personal information:
• name
• billing address
• shipping address
• email address
• phone number
• payment and transaction details
• order history
• device information
• IP address
• browser and usage data
• communications with customer service
2. How we collect information
We collect information:
• when you place an order
• when you contact us
• when you subscribe to marketing communications
• automatically through cookies and similar technologies when you use
our website
3. How we use your information
We use your information to:
• process and fulfill orders
• arrange shipping and delivery
• provide customer support
• communicate with you نأشب your order
• detect fraud and security issues
• improve our website and services
• comply with legal obligations
• send marketing communications where permitted or where you have
consented
4. Legal bases for processing
Where GDPR applies, we rely on one or more of the following legal
bases:
• performance of a contract
• compliance with legal obligations
• legitimate interests, including fraud prevention and service
improvement
• consent, where required
5. Sharing your information
We may share personal information with trusted service providers,
including:
• Shopify and related ecommerce infrastructure providers
• payment processors
• shipping and logistics partners
• analytics providers
• email and marketing service providers
• professional advisers
• authorities where legally required
6. International transfers
Your personal information may be processed in countries outside your
country of residence, including countries that may have different data
protection laws.
7. Data retention
We retain personal information for as long as reasonably necessary to
fulfill orders, comply with legal obligations, resolve disputes, and
enforce our agreements.
8. Your rights
Depending on where you live, including in the EU, you may have rights
to:
• access your personal data
• correct inaccurate data
• request deletion
• restrict certain processing
• object to certain processing
• request portability of certain data
• withdraw consent where processing is based on consent
9. Cookies
We use cookies and similar technologies to operate our website,
remember preferences, understand website usage, and improve userexperience. Where required by law, we request consent for non-
essential cookies.
10. Marketing communications
You can unsubscribe from marketing emails at any time using the
unsubscribe link in our emails or by contacting us.
11. Security
We take reasonable measures to protect personal information, but no
method of transmission or storage is completely secure.