Shipping Policy

At VAËL, each order is prepared with care to ensure it arrives in the condition intended. Orders are dispatched from our Asia fulfilment centre, which is why customers in Hong Kong and Singapore receive their orders within days.

Duties and Taxes

All duties and import taxes are included in the price you pay. Nothing is charged on delivery, anywhere we ship.

Complimentary Delivery

Delivery is complimentary on every order, with no minimum spend, to:

  • Hong Kong
  • Singapore

Elsewhere, complimentary delivery is applied automatically at checkout on orders over:

  • Japan: ¥92,000
  • South Korea: ₩840,000
  • United Kingdom: £430
  • United States: $570
  • Europe and rest of world: €500

Orders below these amounts are charged a flat rate by destination, shown at checkout.

Order Processing

All orders are prepared and dispatched within 1–3 business days. Each piece is inspected individually before it is packed. Processing begins once your order has been placed successfully. Orders are not processed or dispatched on weekends or public holidays.

Delivery Times

The figures below are total times from the moment you order, including the 1–3 business days of preparation. Transit time alone is shown in brackets.

  • Hong Kong: 3–5 business days (1–2 in transit)
  • Singapore: 4–7 business days (2–4 in transit)
  • Japan & South Korea: 3–7 business days (2–4 in transit)
  • Rest of Asia: 5–13 business days (4–10 in transit)
  • United Kingdom & Europe: 7–15 business days (6–12 in transit)
  • United States & Canada: 8–17 business days (7–14 in transit)
  • Middle East: 8–17 business days (7–14 in transit)
  • Australia & New Zealand: 9–18 business days (8–15 in transit)
  • Rest of World: 11–23 business days (10–20 in transit)

These timeframes are estimates.

Delivery Confirmation and Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information. Please allow time for tracking updates to appear after dispatch.

Delivery Notes

Delivery times may vary depending on destination, customs procedures, local carrier operations, weather conditions, and periods of high demand. VAËL is not responsible for delays caused by customs clearance, courier disruptions, or events outside our control.

Customs

Duties and import taxes are calculated and paid by VAËL before your parcel is dispatched. You will not be asked for any payment by the courier or by customs on delivery.

Hong Kong

Hong Kong is a free port. No customs duty or goods and services tax applies to clothing, footwear or accessories, and your parcel will not be held for assessment.

Singapore

No customs duty applies to clothing, footwear or accessories entering Singapore. Any goods and services tax due is settled by VAËL before dispatch, and nothing will be requested from you on delivery.

South Korea

Korean customs requires a Personal Customs Clearance Code (개인통관고유부호) for all personal imports. Please provide yours at checkout. It is free to obtain at unipass.customs.go.kr and takes a few minutes.

Address Accuracy

Please ensure that your delivery address is entered correctly at checkout. VAËL is not responsible for delays or delivery issues resulting from incomplete or incorrect address information.

Undeliverable or Refused Shipments

If an order is returned due to an incorrect address, failed delivery attempts, or refusal by the recipient, we may contact you to arrange reshipment. Additional charges may apply.

Delays

While we aim to meet the stated delivery windows, all timeframes are estimates only and cannot be guaranteed.

Contact

For any delivery-related enquiries, please contact Client Services at: support@vaelparis.com

This policy is issued by Vael Paris OÜ, registry code 17557592, registered office Narva mnt 5, Kesklinna linnaosa, Tallinn, Harju maakond 10117, Estonia. Email info@vaelparis.com · Telephone +86 193 3243 8144.